![]() These investments, along with other efforts, have resulted in National Grid having strong system performance in 2023, with our Massachusetts electric network operating at 99.95 availability, providing customers with reliable electric service. In 2022, National Grid upgraded and modernized our infrastructure across Massachusetts, including work that made our critical facilities that help power and heat homes and businesses more resilient and more secure, added more automation to our system to be able to identify issues before they happen and more quickly restore power if an event occurs, and clear vegetation that is near our infrastructure to avoid outages. We are continuously inspecting, investing in, and upgrading critical infrastructure, performing vegetation management services to keep power lines clear of obstructions, and preparing our crews to respond to significant weather events. Our teams work day in and day out to ensure that our customers receive the safest and most reliable energy service possible. As the weather gets colder and with more frequent and more powerful storms becoming the norm, it’s important for customers to be prepared, stay connected, and take action in advance of the upcoming winter heating season. National Grid is encouraging customers to proactively prepare their homes and businesses for the winter season and take advantage of energy and cost-saving measures available through National Grid and our partners at Mass Save. Message from Melissa Lavinson Head of Corporate Affairs, New England, National Grid:
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